I cleaned up my bathroom closet last weekend, and was surprised that a thrifty shopper like myself had so many things to throw out. There were unused and expired eye wash, eye drops, sanitized swipe, mouth wash, etc. “Such a waste!” was my immediate reaction to myself. Yet it seems so sensible and logical at [...]

How can small companies improve their customer service today? This is an especially important question because today’s consumers have been so pampered by the large companies so much, everyone expects the same level of personal service everywhere they go. If you have a problem with your credit card, you pick up the phone, make a [...]

My Kiwi friend who is flying down to Singapore after a long absence of 9 years wrote me a really short email, “What’s this with “Your Singapore”? It can NEVER be mine! How could it be? “. The Singapore Tourism Board (STB) has a different opinion on that obviously. It has built a multimillion-dollar marketing [...]

Few of the young people who have grown up with Google, Facebook and all the other wonderful Web 2.0 stuff will remember the time when the web was first born. We of the cow-gum and bromide era sometimes long for the simplicity of the good old days. We did not have to deal with User [...]

I thought that I would go powerfully into Twitter. Unfortunately, I was not able to attend the Twitter Workshop. So sad. But I have started doing some Tweets, but I guess without the guru, I will find it hard to make fast progress.  Let’s see how it can progress. Hope I can attend the next [...]

Well, for those of you who have been following my blog, you would have realised that I am a laggard when it comes to Twitter. In fact, if you asked me, I would blush and say, well, I just got it five minutes ago. Here is what it looks like: Just Started Twitter So, take [...]

Recently, I read a few blogs saying they are not filling their pages with Google Adsense and any contextual link ads. Writing paid review is definitely not an option. One sited his reason being not prepared to sell himself out. I guess I took a totally different view point since I’m a marketer working in [...]

“The most dangerous thing that can happen to us, I think, is to permit a feeling to develop that any client is a problem. I have always taken the attitude that no account is a ‘problem account’ but that all accounts have important problems attached to them – that you can waste more time and [...]