<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Versa Creations Marketing &#38; Advertising Blog &#187; Customer Service</title>
	<atom:link href="http://www.versacreations.net/advertising/category/customer-service/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.versacreations.net</link>
	<description>Build Success through Smart Marketing!</description>
	<lastBuildDate>Fri, 01 Jan 2010 12:46:50 +0000</lastBuildDate>
	<generator>http://wordpress.org/?v=2.8.6</generator>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
			<item>
		<title>Soaring Eagle, Rising Sale</title>
		<link>http://www.versacreations.net/advertising/531/soaring-eagle-rising-sale/</link>
		<comments>http://www.versacreations.net/advertising/531/soaring-eagle-rising-sale/#comments</comments>
		<pubDate>Wed, 05 Aug 2009 10:21:45 +0000</pubDate>
		<dc:creator>Vivienne Quek</dc:creator>
				<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.versacreations.net/?p=531</guid>
		<description><![CDATA[
I just read the following at Mr Harvey Mackay&#8217;s column and believe everyone in marketing should know this
The Research Institute of America conducted a study for the White House Office of Consumer Affairs, which found:
Only 4 percent of unhappy customers bother to complain. For every complaint we hear, 24 others go excommunicated to the company—but [...]]]></description>
		<wfw:commentRss>http://www.versacreations.net/advertising/531/soaring-eagle-rising-sale/feed/</wfw:commentRss>
		<slash:comments>8</slash:comments>
		</item>
		<item>
		<title>CRM Is the Cheapest Form of Marketing</title>
		<link>http://www.versacreations.net/advertising/194/crm-is-the-cheapest-form-of-marketing/</link>
		<comments>http://www.versacreations.net/advertising/194/crm-is-the-cheapest-form-of-marketing/#comments</comments>
		<pubDate>Wed, 24 Oct 2007 09:24:58 +0000</pubDate>
		<dc:creator>Vivienne Quek</dc:creator>
				<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.versacreations.net/advertising/194/crm-is-the-cheapest-form-of-marketing/</guid>
		<description><![CDATA[Customer Relations Management (CRM) is an essential component of marketing but many people &#8211; even marketers &#8211; see it as a separate and non-related entity.
A while back,  I shared in my post Why Customer Service is Even More Important these days an unpleasant experience at a well known electronics store. I was a willing [...]]]></description>
		<wfw:commentRss>http://www.versacreations.net/advertising/194/crm-is-the-cheapest-form-of-marketing/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>VisionBedding.com is Just as Personal</title>
		<link>http://www.versacreations.net/advertising/200/visionbeddingcom-is-just-as-personal/</link>
		<comments>http://www.versacreations.net/advertising/200/visionbeddingcom-is-just-as-personal/#comments</comments>
		<pubDate>Fri, 28 Sep 2007 12:31:43 +0000</pubDate>
		<dc:creator>Vivienne Quek</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Marketing Strategies and Tips]]></category>
		<category><![CDATA[Promotion]]></category>

		<guid isPermaLink="false">http://www.versacreations.net/advertising/200/visionbeddingcom-is-just-as-personal/</guid>
		<description><![CDATA[I have shared in an earlier post that all customers love freebies, bonuses and gifts. If you are an online marketers, you can choose a heavy-weight e-book or e-report as a thank-you gift. If you are an off-line marketer, you&#8217;ll have the  typical range of pens, key chains, coffee mugs and for the more [...]]]></description>
		<wfw:commentRss>http://www.versacreations.net/advertising/200/visionbeddingcom-is-just-as-personal/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Secret Shopping Service on the Prowl</title>
		<link>http://www.versacreations.net/advertising/195/secret-shopping-service-on-the-prowl/</link>
		<comments>http://www.versacreations.net/advertising/195/secret-shopping-service-on-the-prowl/#comments</comments>
		<pubDate>Wed, 19 Sep 2007 13:44:34 +0000</pubDate>
		<dc:creator>Vivienne Quek</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Marketing Strategies and Tips]]></category>

		<guid isPermaLink="false">http://www.versacreations.net/advertising/195/secret-shopping-service-on-the-prowl/</guid>
		<description><![CDATA[Whether you are a marketer or a business owner, do you have ready answers for the following questions?

Do you know what takes place in your business when you are absent?
Are your customers receiving the level of service they deserve and expect?
Are they happy with their experience and would they return for more?
Are your staff performing [...]]]></description>
		<wfw:commentRss>http://www.versacreations.net/advertising/195/secret-shopping-service-on-the-prowl/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Why Customer Service is Even More Important these days?</title>
		<link>http://www.versacreations.net/advertising/20/why-customer-service-is-even-more-important-these-days/</link>
		<comments>http://www.versacreations.net/advertising/20/why-customer-service-is-even-more-important-these-days/#comments</comments>
		<pubDate>Fri, 09 Mar 2007 03:28:37 +0000</pubDate>
		<dc:creator>Vivienne Quek</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Marketing Rants]]></category>

		<guid isPermaLink="false">http://www.versacreations.net/advertising/20/why-customer-service-is-even-more-important-these-days/</guid>
		<description><![CDATA[Everyone knows that customer service is important. However, most are clueless about how customer service can have a direct impact in their lives. If everyone knows customer service is important, why do most of us only pay lip service to it or adopt a lukewarm attitude towards providing an excellent customer service?
This is a true [...]]]></description>
		<wfw:commentRss>http://www.versacreations.net/advertising/20/why-customer-service-is-even-more-important-these-days/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
	</channel>
</rss>
