Category Archives: Customer Service

New Year, New Resolutions – Excellent Customer Service

Welcome to 2012. Happy New Year. It is that time of the year where many people reflect on what has taken place in the year before and what they want to achieve in the following year. Yes, it is the … Continue reading

Posted in Corporate Blogging, Customer Service | 7 Comments

Merry Christmas & Happy New Year!

Here is wishing all our readers a very Merry Christmas and a fantastic New Year!

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New Products need People to Survive

It used to be that people needed products to survive. Now products need people to survive. ~Nicholas Johnson Not surprising, with consumerism being the norm these days. I used to have a green fan sitting on my desk. I remember … Continue reading

Posted in Customer Service, Marketing Rants, Quotes | Tagged , , , , | 1 Comment

Small Business Web Hosting

In our previous post, we talked about web sites and translations. Thank you for your comments and feedback. But one of the challenges facing many of us, other than creating a great website, is how to get started in the … Continue reading

Posted in Corporate Blogging, Customer Service, Internet Marketing | 1 Comment

Soaring Eagle, Rising Sale

I just read the following at Mr Harvey Mackay’s column and believe everyone in marketing should know this The Research Institute of America conducted a study for the White House Office of Consumer Affairs, which found: Only 4 percent of … Continue reading

Posted in Customer Service | 8 Comments

CRM Is the Cheapest Form of Marketing

Customer Relations Management (CRM) is an essential component of marketing but many people – even marketers – see it as a separate and non-related entity. A while back, I shared in my post Why Customer Service is Even More Important … Continue reading

Posted in Customer Service | 3 Comments

Secret Shopping Service on the Prowl

Whether you are a marketer or a business owner, do you have ready answers for the following questions? Do you know what takes place in your business when you are absent? Are your customers receiving the level of service they … Continue reading

Posted in Customer Service, Marketing Strategies and Tips | 5 Comments

Why Customer Service is Even More Important these days?

Everyone knows that customer service is important. However, most are clueless about how customer service can have a direct impact in their lives. If everyone knows customer service is important, why do most of us only pay lip service to … Continue reading

Posted in Customer Service, Marketing Rants | 5 Comments