Comments on: Why Customer Service is Even More Important these days? http://www.versacreations.net/advertising/20/why-customer-service-is-even-more-important-these-days/ Build Success through Smart Marketing! Fri, 29 Aug 2008 07:52:00 +0000 http://wordpress.org/?v=2.6 By: vivienne http://www.versacreations.net/advertising/20/why-customer-service-is-even-more-important-these-days/#comment-23 vivienne Mon, 12 Mar 2007 03:39:04 +0000 http://www.versacreations.net/advertising/20/why-customer-service-is-even-more-important-these-days/#comment-23 Well, we are not here to slime anyone. But to help others learn fromthis. For those who are interested, contact me, I will tell you. But that is just so you will not suffer the same fate. :) Well, we are not here to slime anyone. But to help others learn fromthis. For those who are interested, contact me, I will tell you. But that is just so you will not suffer the same fate. :)

]]> By: Jef http://www.versacreations.net/advertising/20/why-customer-service-is-even-more-important-these-days/#comment-21 Jef Sun, 11 Mar 2007 09:56:17 +0000 http://www.versacreations.net/advertising/20/why-customer-service-is-even-more-important-these-days/#comment-21 People! Don't shy from naming names! What were the stores you visited? The age of the citizen journalist is here. In case you are not aware, technology is really empowering people especially in India where reforms have become real simply because the authorities have been embarassed into taking action and the press themselves have taken on citizen journalists to publish what is real. Vivienne and Aaron, put that mobile phone camera to use now. Better still catch it on video. Perhaps this will embarass folks into changing the mentality. But yes, apart from that, we are truly 3rd world when it comes to service and many other things behind a decorated facade of "1st-worldliness". What can we do when the people have been conditioned only too well by a domineering, totalitarian oligarchy with a zero-tolerance on dissent? People! Don’t shy from naming names! What were the stores you visited? The age of the citizen journalist is here. In case you are not aware, technology is really empowering people especially in India where reforms have become real simply because the authorities have been embarassed into taking action and the press themselves have taken on citizen journalists to publish what is real. Vivienne and Aaron, put that mobile phone camera to use now. Better still catch it on video. Perhaps this will embarass folks into changing the mentality. But yes, apart from that, we are truly 3rd world when it comes to service and many other things behind a decorated facade of “1st-worldliness”. What can we do when the people have been conditioned only too well by a domineering, totalitarian oligarchy with a zero-tolerance on dissent?

]]> By: vivienne http://www.versacreations.net/advertising/20/why-customer-service-is-even-more-important-these-days/#comment-18 vivienne Sat, 10 Mar 2007 05:17:46 +0000 http://www.versacreations.net/advertising/20/why-customer-service-is-even-more-important-these-days/#comment-18 I once asked a sales consultant why she joined the sale industry as she looked really bored. Her answer was "high commission". If 50% of those in sales echoed her sentiment, it will take us a long time to to serve graciously and willingly. I once asked a sales consultant why she joined the sale industry as she looked really bored. Her answer was “high commission”. If 50% of those in sales echoed her sentiment, it will take us a long time to to serve graciously and willingly.

]]> By: Aaron Tang http://www.versacreations.net/advertising/20/why-customer-service-is-even-more-important-these-days/#comment-17 Aaron Tang Sat, 10 Mar 2007 04:26:51 +0000 http://www.versacreations.net/advertising/20/why-customer-service-is-even-more-important-these-days/#comment-17 Hi Vivienne I couldn't agree with you more on the importance of customer service. Like to share a personal experience. Recently I bought a watch for my wife on Valentine. As the watch does not fit my wife's hand (too loose), we went to one of the chain of shops owned by the company which I bought the watch from. After handing over the watch to one of the sales assistant, my wife and I browsed in the shop while waiting. A few minutes later, the sales assistant who took our watch came out from her office and began blowing her fingernails with a fan in the store. We thought she might have given our watch to another sales assistant for adjustment, so we continued our browsing. After about 10 minutes, we felt that it had been a bit too long, so we approached the sales assistant to enquire on the status of the watch. She looked at us blindly and apologized that she had forgotten about it!! She actually left it on the workbench, talked to her friend and totally forgot about our watch! She still even dare to take care of her fingernails when we were still inside the store!! Think that Singapore has still a long way to go at service excellence. "A 1st world country with a 3rd world mentally", wonder how true this statement is going to be? Hi Vivienne

I couldn’t agree with you more on the importance of customer service. Like to share a personal experience.

Recently I bought a watch for my wife on Valentine. As the watch does not fit my wife’s hand (too loose), we went to one of the chain of shops owned by the company which I bought the watch from. After handing over the watch to one of the sales assistant, my wife and I browsed in the shop while waiting. A few minutes later, the sales assistant who took our watch came out from her office and began blowing her fingernails with a fan in the store. We thought she might have given our watch to another sales assistant for adjustment, so we continued our browsing. After about 10 minutes, we felt that it had been a bit too long, so we approached the sales assistant to enquire on the status of the watch. She looked at us blindly and apologized that she had forgotten about it!! She actually left it on the workbench, talked to her friend and totally forgot about our watch! She still even dare to take care of her fingernails when we were still inside the store!! Think that Singapore has still a long way to go at service excellence. “A 1st world country with a 3rd world mentally”, wonder how true this statement is going to be?

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